Jacob Sofa Black Footstool

5-Year Structural Frame Guarantee

We offer a 5-year structural frame guarantee on all hardwood sofa frames from the date of delivery.

What is covered:

Structural integrity of the internal hardwood frame against manufacturing defects.

What is not covered:

Issues relating to cushions, upholstery, or other non-structural components.
Damage resulting from normal wear and tear.
Accidental damage, including spills or stains.

Claims may be assessed by an independent third-party inspection service where required.

This guarantee operates alongside your statutory rights.

Price Match Guarantee

If you find the same product at a lower price from another UK retailer, we may be able to match it.

How It Works

Step 1 – Send Us the Product

Share a link or screenshot of the product you’ve found at a lower price.

Step 2 – We Verify the Details

We will check that the product is identical, including specifications, condition, and availability.

Step 3 – Price Match Applied

If your request meets our criteria, we will match the price.

Conditions

To qualify for a price match:

• The product must be identical in brand, model, and specification
  
• The item must be in stock with a UK-based retailer
  
• The price must be publicly available and verifiable
  
• The retailer must be a legitimate business operating within the UK
  

We reserve the right to decline any request that does not meet these conditions.

Important Information

Our price match policy is designed to ensure fair and transparent pricing for all customers. Each request is reviewed individually to ensure accuracy and consistency.